BPO buyer organizations talk the talk when it comes to governance and include it in their contracts, but many are not walking the walk. Thorough BPO vendor management is inconsistent at best, and this ...

Managing external partners has become a critical part of doing business today. As companies expand and rely more on outsourcing, the risks tied to outside vendors grow larger. Businesses can face ...

It’s easy to blame the contract or the vendor for the ills of project failure. When things go sideways, the client may be tempted to think the vendor failed or they may have chosen the wrong provider ...