Hosted on MSN

ServiceNow had problems long before agentic AI. Here's why.

ServiceNow stock is plummeting as growth investors rotate capital away from legacy SaaS names. ServiceNow's revenue has been decelerating for years, and the company's gross margin profile is eroding.
Business Wire

ServiceNow Study Reveals Canadian Office Workers Spend Nearly Two Workdays Per Week on Menial Tasks, View AI Tools as Key Driver to Help Alleviate Workloads

TORONTO--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced the results of its fourth annual World of Work study.
Dark Reading

'Most Severe AI Vulnerability to Date' Hits ServiceNow

Authentication issues in ServiceNow potentially opened the door for arbitrary attackers to gain full control over the entire platform and access to the various systems connected to it. ServiceNow is a ...
Forbes

ServiceNow Stock Down 12.8%. After Q3 Beat, $NOW May Be A Bargain

Forbes contributors publish independent expert analyses and insights. Peter Cohan, a Boston-based senior contributor, covers stocks. ServiceNow beat Q3 revenue and earnings estimates, raising its 2025 ...

ServiceNow vs. Intuit: Which Technology Stock Is a Better Buy in 2026?

ServiceNow and Intuit each command their markets with robust financials, distinct risk profiles, and contrasting valuations.
Business Insider

How software companies are developing AI agents and preparing their employees for the next wave of generative AI

When clients of the cloud-based-software provider ServiceNow contact the company's customer support center, 80% of the cases — in the form of calls and chat messages — are handled without any human ...