When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

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In addition, tech support scammers have been convincing victims to install remote desktop apps, such as UltraViewer and AnyDesk on their computers. The fraudsters will do so under the pretense that ...

A tech support rep calls and offers to fix a computer bug you haven't even noticed, or a pop-up warning appears on the screen, instructing you to dial a number for help. In this con, scammers pose as ...