Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

The setting is a company’s order department. The phone rings, and as the call is routed to a customer service agent, the incoming telephone number is computer-matched with its customer database. The ...

LAS VEGAS & PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced the release of the latest edition of ServiceDesk Plus - MSP, the company’s web-based ...

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ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...

Even the smallest of public safety answering points (PSAPs) can deploy fully integrated computer telephony integration (CTI), computer aided dispatch (CAD), digital Phase II mapping, and more all at ...

Report Ocean released a report on the Computer Telephony Integration Software Market. The recovery-based survey for market price report includes crucial data on growth strategy, market dynamics, ...

Rich Tehrani is a VoIP industry expert, visionary, author and columnist. He founded the first magazine focused on VoIP in ...